EarthPlat Frequently Asked Questions


1. What are EarthPlat's system requirements?
EarthPlat is best viewed using Google Chrome. (However, most other browsers are currently supported!)

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2. Is EarthPlat available for my mobile device?
Yes, EarthPlat does have mobile apps available for the Android/Android Tablets and iPhone/iPads. EarthPlat FL provides you property information on location using your phone's GPS, in real time for the State of Florida.

For the Android/Android Tablets go to: Google Play
For the iPhone/iPad go to: iTunes App Store

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3. When will my credit/debit card be charged?
There is a 7-day Free Trial period. To use EarthPlat, you will need to meet the system requirements, and register for a free account. Your card will not be charged until your trial period has ended.

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4. Is there an additional charge for the app?
No, the app is a free download from the store and in order to use it you must purchase an EarthPlat subscription for $9.95/month. Your subscription allows you to use EarthPlat on your desktop and 2 mobile devices.

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5. What is the advantage to having EarthPlat on both my desktop and mobile device?
EarthPlat FL provides you property information on location using your phone's GPS, in real time for the State of Florida. You can drop pins while in the field for further research back at your desktop or you can drop pins on your desktop to get driving directions while on location. This automatic synchronization of your pins allows for a user-friendly experience.

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6. How do I cancel my account?
You will not be billed for EarthPlat until your 7-day free trial ends. After your 7-day free trial period ends, the credit card you provide will automatically be charged US $9.95/m for monthly subscribers and $99.95/y for yearly (plus applicable taxes). iPhone/iPad subscriptions are $9.99/m

Website subscription purchase: If you purchased a subscription from our website, you can cancel any time by clicking on the "Account Information" menu link a the top of this screen (https://www.earthplat.com/account) and log into your account. Once into your account, scroll down until you see the "Cancel your Subscription" and follow the on screen instructions. You will not receive any future billings.


iPhone/iPad subscription purchase: If you purchased a subscription from your iPhone/iPad you must manage your subcription from iTunes. EarthPlat will not be able to cancel your subscription.

To cancel via iTunes from your iPhone/iPad:

1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to sign in or use Touch ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage. (EarthPlat Monthly)
6. Use the options to manage your subscription. (Cancel)

To cancel on a Mac/PC you can use the link: https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/DirectAction/manageSubscriptions.

For more information and help on managing iTunes subcription(s): https://support.apple.com/en-us/HT202039#computer